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Motorcycle Tour Policies

1. You must be at least 21 years old to operate one of our motorcycles

2. A DOT approved helmet must be worn at all times, we will provide you an appropriate helmet for your tour or you may bring your own

3. We have a 0 tolerance for alcohol, 0 alcohol is permitted to be consumed during or prior to the motorcycle rental

4. The guest must sign the rental agreement and agree to the terms and conditions

5. The guest who have signed the rental agreement and liability release is the only person allowed to operate the rented motorcycle

6. A valid motorcycle license is required to participate in all motorcycle tours. Guests with a learners license will be subject to certain restrictions

7. A valid international drivers permit is required for licenses that do not meet Canadian standards

8. A major valid credit card is required to book one of our motorcycle tours (visa or mastercard)

 

WHAT IS INCLUDED IN THE TOUR PRICE
1. Each tour includes an Adventure Style DOT approved Motorcycle helmet
2. An adventure motorcycle ( Kawasaki KLR 650) setup for your height and weight

 

CUSTOMER ORIENTATION
Every guest will receive a guided orientation to their motorcycle. The guest orientation will cover all
aspects of safe motorcycle operation, the clients' maintenance responsibilities, local and provincial
laws. We have a 0 alcohol tolerance while operating our machines.

 

SKILLS TEST
Each guest is required to safely complete a skills test designed for the tour they have chosen.
The skills test requires the guest to show their guide safe operation of the front and rear brake at
speed, low speed maneuvers and clutch work and that they understand how to use all hand
and foot controls.

 

HELMETS (INCLUDED IN THE TOUR PRICE)
DOT Approved Helmets are provided with all motorcycle tours and MUST be worn.
Guests are encouraged to bring their own helmets for comfort and style.

 

MAINTENANCE RESPONSIBILITY and ACCIDENTS
Breakdowns and accidents are unfortunately a part of operating a machine. We keep logged books to
keep up with maintenance and track each bikes service intervals, and complete pre-emptive
maintenance to make sure the machines are fit for riding for your journey. We take into account the
length of each tour to make sure the brakes, oils and tires are at their best for the length of your trip.
The guests well being is our first priority, please take appropriate measures to ensure your safety as
everything else comes secondary. We do not wish to take profit when the eventual dealing of damages
takes place, we only wish to have the bike returned to the state in which is was rented in and to have
these costs covered. We buy genuine OEM parts to replace any bent or broken parts and do not allow
renters to provide replacement parts, or to arrange repairs privately.

 

FLAT TIRES
We understand that flat tires can be caused by a number of different reasons, and that no one plans
to get a flat tire. Because we take all measures to make sure the tires are fit for riding, we view a flat
tire as the guests responsibility. The flat tire would not have occurred if the result was not indirectly
related to you renting the bike, and hitting the object that caused the puncture. Since we will benefit
from the increased life from the replacement we will cover a portion of the new tire. If you get a flat
tire, Moto Experience will reimburse %50 of the cost of to replace the tire, and related mounting and
installation charges, up to amaximum of $25. All replacement tires must be new and match the
vehicles manufactures specifications.

 

SECURITY DEPOSIT
A security deposit of $2000 will be taken at the beginning of the tour (Pre-Authorization Only).
We will only process a payment should damages occur, please see rental agreement.
Security deposit must be processed via valid credit card.

 

RESERVATIONS AND CANCELLATIONS
When reserving a seat on one of our tours we are turning away all other guests that would like
to book on that day which is why any cancellations within 24 hours of the adventure time are
subject to a full charge of the tour cost. Moto Experience Canada Inc. reserves the right to
cancel tours due to inclement weather, forseeable hazards, road closures, forrest fires and
events outside of our control. Full refunds will be issued or alternate arrangements will be
made in these unlikely events.

 

BOOKING DETAILS
1. A valid credit card and motorcycle license are required to make a reservation
2. We require a minimum of 24 hours notice for any cancelled reservation

 

PAYMENT METHODS
Moto Experience accepts the following methods of payment: Cash, VISA, Master Card, AMEX. A valid
major credit card will be needed initially to secure the reservation. If the guest would like to pay with
cash after the tour has finished the guest is free to do so.

 

INSURANCE POLICIES AND SURCHARGES
3rd party liability coverage is a mandatory charge of $25 per day per rider. This insurance covers the
operator against any damages to a 3rd party while on tour. With only 3rd party liability coverage the
guest is 100% responsible for all damages to their motorcycle. Moto Experience does offer a "Damage
Protection" insurance option at an additional $25 per day to help protect the guests from damage
repairs bills. Should an accident occur with the "Damage Protection" coverage, this will cover the guest
UP TO $2000 in damages. Any damage charges above $2000 with the "Damage Protection" coverage
will be the responsability of the guest. PLEASE always check your credit company or insurance
company when using the included insurance for coverage, as motorcycle rental is often not included.

 

WAIVER COVERAGE
Liability Insurance options are subject to the express terms and conditions of the rental contract and
do not include coverage for injury, personal property, or damage as the result of negligence such as
illegal use or use of machine while under the influence of drugs or alcohol. A Police Report is required
for all damages or accidents. All damages to a rented motorcycle without a police report will be
considered to be at the fault of the guest

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